Frequently Asked Questions:
Q: I have just realised I have put the wrong delivery address. Can you please ship my order to an alternative address?
A: It is imperative that the correct address is entered before placing an order. Due to our very fast dispatch procedure we cannot stop an order once it has already been paid for and dispatched.
Q: Can you please cancel my order?
A: If your order has been paid for the order will already have been dispatched due to our rapid dispatch timescales. As such, the order will need to be returned to us upon receipt for a full refund. As the order was placed in error, we will not be able to cover postage costs in this instance. Please contact use via Email as you will need to be issued with a returns number.
Q: Can I return my item if I no longer want it?
A: Yes not a problem please contact us via Email to obtain a returns number & our return policy.
Q: Is the item I want a genuine part?
A: On all of our listings we include wether or not the item is a genuine part number or an authorised compatible part.
Q: Can I have your VAT number please?
A: For your records our VAT number is 580 8990 92
Q: Can you please tell me why I have not yet received my order?
A: Orders placed on free Economy shipping are sent via Royal Mail second class post which is a 4 to 6 working day service. Please allow this time to elapse before querying non-receipt. Standard post is 1st class which is a 1 to 3 working day service.
Q: Can I please have a tracking number?
A: Our items are sent via Royal Mail Second Class 48. The delivery status number will show you whether a delivery has been attempted. You will receive your Delivery Status number when your item is shipped. You will be notified about this by email. Please note this is NOT a tracking number.
Q: I urgently need my order, can you dispatch it today?
A: All orders placed before 3pm will be dispatched on the same day. We do offer Express delivery options starting at £2 to £8 for next-day delivery.
Q: I have received my item and it is damaged. What do I do?
A: Please contact us immediately Email and we will be happy to send you a hassle free replacement.
Q: I have received my item and it seems to be faulty. What do I do?
A: Please contact us immediately via Email or our Live Chat feature and we shall advise if any further checks need to be made and will send a replacement if the item is confirmed faulty.